Refund & Cancellation Policy - PreviewMyBaby

💡 Our Commitment

Due to the digital and personalized nature of our service, all sales are final once your baby preview is successfully generated. However, if your preview fails to generate or you experience a technical issue, we will gladly regenerate your images or provide credits for future use.

Digital Product Policy

PreviewMyBaby creates custom, personalized digital artwork using AI technology. Once your baby preview is successfully generated and delivered to your account, the service has been completed as promised.

📋 Why Digital Products Are Different

• Each preview is custom-created specifically for you
• AI processing resources are consumed during generation
• Digital products cannot be "returned" like physical items
• Results are delivered instantly to your account
• Service completion occurs upon successful generation

✅ What's Included

• Custom AI-generated baby preview
• High-resolution digital images
• Instant delivery to your account
• Multiple variation options
• Download rights for personal use

❌ Not Covered

• Subjective satisfaction with results
• "Didn't like the appearance" requests
• Changes in personal preferences
• Buyer's remorse after generation
• Accuracy compared to actual baby

Technical Issues & Automatic Refunds

If you experience technical problems, we'll make it right immediately. Here's what happens:

🔧 Automatic Credit System

If your image generation fails due to technical issues, credits are automatically added to your account so you can try again immediately.

Server errors: Instant credit restoration
Processing failures: Automatic retry + credit refund
Upload issues: Credits preserved for reuse
System downtime: Credits credited back immediately

💰 When We Provide Refunds

• Complete generation failure: Full refund or credit
• Corrupted output files: Regeneration or refund
• Payment processing errors: Immediate refund
• System-wide technical issues: Full refund
• Unable to resolve within 48 hours: Refund option

Customer Satisfaction Process

While we cannot refund for subjective preferences, we want you to have a positive experience. If you have concerns about your generated preview, here's our process:

📞 10 Business Day Window

You have 10 business days after your image is generated to contact us about any concerns. During this time, we can:

• Review your specific case individually
• Offer additional generation attempts with different settings
• Provide technical guidance for better results
• In exceptional cases, consider refund options

🎯 Resolution Options

Account Credits: Try again with different photos
Technical Support: Optimization tips and guidance
Additional Generations: More attempts at no cost
Refund Consideration: Case-by-case review

💳 Refund Options

If we approve a refund, you can choose:

Account Credits: Keep credits for future use
Full Refund: Money back to original payment method
Processing Time: 3-7 business days

Subscription Cancellation

For customers with subscription plans, here's how cancellation works:

📅 Cancellation Terms

• Cancel Anytime: No cancellation fees or penalties
• Service Until End: Continue using until billing period ends
• No Partial Refunds: No refunds for unused subscription time
• Credits Preserved: Unused credits remain in your account
• Reactivation: Easy to restart subscription anytime

⚡ How to Cancel

1. Log into your PreviewMyBaby account
2. Go to Account Settings → Subscription
3. Click "Cancel Subscription"
4. Confirm cancellation
5. Receive confirmation email

Need Help? Contact support@previewmybaby.com for assistance with cancellation.

Chargeback Prevention

⚠️ Please Contact Us First

Before initiating a chargeback with your bank, please reach out to us directly. We're committed to resolving issues fairly and quickly. Chargebacks can take months to resolve and may result in account suspension.

✅ Why Contact Us First

• Faster resolution (hours vs. months)
• More flexible solutions available
• Avoid account suspension
• Maintain good relationship
• Better customer service experience

📞 Quick Resolution Process

• Email us your concerns
• Get response within 24 hours
• Work together on fair solution
• Resolve within 2-3 business days
• Satisfaction guaranteed approach

Refund Processing Information

When refunds are approved, here's what to expect:

💳 Payment Method Refunds

• Credit Cards: 3-5 business days
• PayPal: 1-3 business days
• Bank Transfers: 5-7 business days
• Digital Wallets: 1-3 business days

📧 Confirmation Process

• Immediate email confirmation
• Refund tracking reference
• Payment processor notification
• Final confirmation upon completion

Contact Information for Refunds

💬 How to Request a Refund

We're here to help! If you believe you're entitled to a refund or have concerns about your order, please contact us with the following information:

📋 Required Information

• Your account email address
• Order/transaction ID
• Date of purchase
• Detailed description of the issue
• Screenshots if applicable

📧

Email:

refunds@previewmybaby.com

💬

Support:

support@previewmybaby.com

⏰

Response Time:

Within 24 hours (usually much faster)

💚 Our goal is 100% customer satisfaction. We'll work with you to find a fair solution.

Important Notes

⚡ Time Sensitivity

Refund requests must be made within 10 business days of image generation to be eligible for review.

🔄 Processing Time

All approved refunds are processed within 3-7 business days depending on your payment method.

📞 Communication

We believe in transparent communication and will keep you updated throughout the refund process.

🤝 Fair Treatment

Every refund request is reviewed individually and fairly, considering the unique circumstances of each case.